Orders & Shipping
Which countries do you ship to?
We ship worldwide to most countries. Shipping availability and rates may vary by region. You can view the available shipping options at checkout.
How long does delivery take?
Delivery times vary by destination:
- United States: 7–15 business days
- Europe: 10–20 business days
- Australia & New Zealand: 10–20 business days
- Other regions: 15–30 business days
Expedited shipping options please contact us cs@bornprettystore.com.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's tracking page. You can also track your order on this page: https://www.bornpretty.com/a/trackorder.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact our customer support team as soon as possible at cs@bornprettystore.com. Once an order has been dispatched, we are unable to make changes.
Products & Usage
Do gel polishes require a UV/LED lamp?
Yes, all gel polishes require curing under a UV or LED lamp. We recommend using an LED lamp for faster curing. Typical curing times are 30–60 seconds under LED and 2 minutes under UV. Please refer to the individual product instructions for specific curing times.
How do I use magnetic cat eye gel?
Apply a thin layer of cat eye gel and immediately hold a magnet close to the nail (without touching) for 10–15 seconds to create the effect, then cure under your lamp. Experiment with different magnet angles for unique patterns. Do not cure before applying the magnet.
Which stamping polish works best with your stamping plates?
Our stamping plates work best with dedicated stamping polishes or highly pigmented regular polishes. We recommend using our BORN PRETTY stamping polishes for optimal results. Avoid thin or sheer polishes as they may not transfer cleanly.
What is the shelf life of your products, and how should I store them?
Most of our gel products have a shelf life of 3 years unopened and 12 months after opening. Store products in a cool, dark place away from direct sunlight and heat. Keep lids tightly closed when not in use to prevent premature curing or thickening.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Due to hygiene reasons, opened nail products cannot be returned unless they are defective. Please contact us before sending any items back.
What should I do if I receive a damaged or incorrect item?
We're sorry to hear that! Please contact our support team within 7 days of receiving your order and include your order number along with clear photos of the damaged or incorrect item. We will arrange a replacement or refund as quickly as possible.
How do I request a refund?
To request a refund, please email cs@bornprettystore.com with your order number and reason for the refund. Approved refunds will be processed within 5–10 business days back to your original payment method.
Payment & Discounts
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other local payment methods available at checkout depending on your region.
How do I apply a discount code?
Enter your discount code in the "Discount" field at checkout and click "Apply." Only one discount code can be used per order. Discount codes cannot be applied to already discounted items unless otherwise stated.
International Orders & Taxes
Are prices inclusive of taxes and duties?
Prices displayed on our website may or may not include VAT/taxes depending on your region. For orders shipped to the EU, VAT is included at checkout. For other regions, import duties and taxes may be charged by your local customs authority upon delivery — these are the responsibility of the buyer.
How is shipping calculated for different regions?
Shipping costs are calculated based on your delivery address, the weight of your order, and the shipping method selected. You can view the exact shipping cost at checkout before completing your purchase. Free shipping thresholds may apply for certain regions — check our current promotions for details.
Account & Support
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your address, earn loyalty points, and access your order history more easily.
How can I contact customer support?
Our customer support team is available Monday to Friday, 9am–6pm (UTC+8). You can reach us via:
- Email: cs@bornprettystore.com
- Live chat on our website
We aim to respond to all enquiries within 1–2 business days.