If you have any questions, refer to our Frequently Asked Questions (FAQ) page. If you need further assistance, have any questions or conerns, please feel free to contact us:

Phone number: +86 18602720193

Online Time: Monday – Friday, 8:30am - 6:00pm UTC+8

Email: cs@bornprettystore.com

Business Address: Flat 1512, 15/F, Lucky Center, No.165-171 WAN CHAI Road, WAN CHAI, Hong Kong, China. 

 

If your order was made on Amazon, we suggest you to contact Amazon directly, as we don't have the authorization to check out the orders made on Amazon.

Login your Amazon account > choose "Your orders" > find the order ID > click "Contact seller". They will reply your message within 24 hours.
Amazon’s service hotline is 1-888- 280 4331, they are available for 24 hours x 7 days.
We appreciate your time and understanding in this matter.